“
Auf Augenhöhe. Spritzig. Innovativ. Und mit viel Spaß.
Wenn meine Kund:innen das über unsere Zusammenarbeit sagen,
bin ich zufrieden!
Auf Augenhöhe.
Spritzig. Innovativ.
Und mit viel Spaß.
Wenn meine Kund:innen
das über unsere
Zusammenarbeit sagen,
bin ich zufrieden!
Earlier this year we had the privilege of having Iris consult with us for a few weeks. We agreed a specific focus in advance to include: General Manager Development; Standards Management; Marketing; Social Media; Communication; and Strategy. To say that, during her time with us she made an enormous impact, is a great understatement.
Her knowledge within the hotel business and impressive years of achievements and experience speaks for themselves. She is a hotelier with passion and a real heart for the business. More importantly however, as a manager and leader of people she is respectful, engaged, intuitive and stylistically very impressive. She gets others on board with ease and confidence and communicates equally well at all levels with credibility and poise. She is equally talented as a listener and as a speaker – a truly unusual combination.
We would not hesitate for a second in recommending Iris to any organisation. I can say with confidence that she will make an immediate and demonstrable impact on any commercial entity, in any sector.
We look forward to her visiting Cape Town and hope to have an opportunity to work with her again.
The Living Journey Collection, Lorraine Schaefer, Owner
The Living Journey Collection is a Group of six five-star boutique hotels in and around Cape Town.
Our day of service training with Iris was outstanding!
She has a natural way of making people feel comfortable. Our colleagues shared their thoughts and worries openly because they received patient and friendly replies and explanations.
Iris’ vast experience in the hospitality industry enables her to understand every situation and offer solutions to any problem. The attendees quickly accepted her as their mentor. The feedback afterwards was great. All of them approached me to thank me for hiring Iris and to assure me how helpful her training was in regards to self-confidence, conversation with guests and complaint management. Iris made us understand how much difference the little details make and how easy it actually is to make our guests feel welcome.
In addition to service trainings, we hired her as a coach for our team members and are really excited about that!
We all look forward to many more training and coaching sessions in the future!
ahead burghotel, Kim Stellbrinck, Co-Founder
